MileHaul Dispatch (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect through milehauldispatch.com (the “Website”) and our dispatch services, how we use it, and the choices you have.
1. Information we collect
Information you give us:
- Contact details: name, company name, phone number, email, and mailing address
- Carrier details: MC number, USDOT number, equipment type, number of trucks, home base, and lane preferences
- Business documents: Certificate of Insurance, W-9, operating authority, and signed agreements
- Payment and factoring details needed to invoice and get you paid
- Anything you send us through forms, email, phone, or text
Information collected automatically:
- Device and browser information, IP address, and pages visited
- Cookies and similar technologies used for site function and analytics
2. How we use your information
- To respond to your inquiries and onboard you as a carrier
- To provide dispatch services, including booking loads and completing broker setup packets
- To send invoices and paperwork to brokers and factoring companies
- To communicate with you about loads, payments, and service updates
- To improve our Website and services
- To meet legal, tax, and regulatory obligations
3. How we share your information
We do not sell your personal information. We share it only as needed to provide our services:
- Brokers and shippers: carrier documents and details required to set you up and book loads
- Factoring companies: invoices and load paperwork, if you use one
- Service providers: website hosting, email, form, phone, and analytics tools that help us run our business
- Legal reasons: when required by law, court order, or to protect our rights and safety
4. Cookies
Our Website uses cookies to function properly and to understand how visitors use it. You can block or delete cookies through your browser settings, though some parts of the Website may not work as intended.
5. Text messages and calls
If you give us your phone number, you agree that we may call or text you about your inquiry, loads, and our services. Message and data rates may apply. You can opt out of texts at any time by replying STOP.
6. Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Data retention
We keep your information for as long as we provide services to you and as needed afterward for legal, tax, accounting, and dispute purposes.
8. Your choices and rights
You may ask us to access, correct, or delete your personal information, or to stop sending you marketing messages, by contacting us at [EMAIL]. Depending on your state of residence, you may have additional privacy rights under state law. We will respond to verified requests as required by applicable law.
9. Children’s privacy
Our Website and services are intended for businesses and adults. We do not knowingly collect information from anyone under 18.
10. Third-party websites
Our Website may link to other websites. We are not responsible for their privacy practices, so please review their policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.